That which gets measured gets fixed!  This old saying is as true today as it always has been.  However, too many organizations try to measure everything, and then nothing of value gets done.  Likewise, each department, each functional area, each support function, each business unit has its own set of goals they are trying to accomplish...a set of local optima.

Organizations need to learn how to align everyone's goals to the global optima for the entire enterprise.  An entire enterprise's portfolio of critical factors to measure in a given year can be pared down to no more than 5 or 6 items.  From these objectives, each sub-unit and eventually each employee's goals can be cascaded such that the results delivered at each level roll up and add value to the top level metrics.  Its as simple as Y=f(x), and we can help you formulate your enterprise goals so they are translated to every level. 

Employee engagement is a critical success factor for all organizations, and the best way to begin true engagement is to make sure that each employee's goals and objectives are tied to higher level organizational goals.  This way each person feels that the work he or she does is valuable to the organization and the employee feels like he or she is being a real contributor.


Before an enterprise, a business unit, or a department can achieve operational excellence, it must have a deep and data-driven understanding of what its strategy must be for the foreseeable future.  All enterprises have two things in common...1) they all have limited, valuable resources and 2) they all have too many things to do for all of those resources to handle.  Therefore, it is critical to determine where and when to best apply the limited resources in order to do the most important things that need to be done.  

In the 1980's, an Israeli physicist named Dr. Eliyahu Goldratt wrote a book that has become the centerpiece of enterprise strategy, The Goal.

This book, in novel format, outlines the 5 focusing steps making up the Theory of Constraints, designed and tested to help resolve enterprise issues that pertain to variability and dependency in integrated systems.

Our TOC training provides a fun-filled, insightful understanding of how to identify and exploit system constraints, to subordinate other decisions due to resource constraints, to elevate the constraint (if and when possible and desirable from a financial or other business perspective), and how to avoid the inability to change when conditions change.