While mapping may seem elementary or even too basic of an exercise for large, or even small, enterprises to expend resources on, it is arguably one of the most important steps in creating sustainable excellence.
Maps convey information in a visual format that everyone in the enterprise can understand. They are the very foundation on continuous process improvement and are extremely useful for identifying issues affecting cost, quality, timing, delivery, waste, rework, constraints, bottlenecks, flow, interactions, and many other issues.
There is a wide array of maps that can be employed in an enterprise. Knowing which map to use to best suit a given situation, and how best to depict the process is an important skill for continuous improvement practitioners, for departmental managers, for functional or geographic organizations, and for project managers.
The types of maps we teach are: Business Process Maps, Value Stream Maps, Detailed Process Maps, Swimlane Maps, Spaghetti Diagrams, and Flow Charts.